Our promise
Love it, or your money back.
Try anything we make for 30 days. If it does not earn a place in your day, one email makes it right. No forms, no fine-print games, no hoops to jump through.
Shop with confidenceHow it works
Try it for real
Drink it, mix it, live with it for up to 30 days. Day one tells you nothing. Two weeks in tells you everything.
Tell us
Not for you? Email hello@jivenu.com and say what did not click. A real person reads every note, and it shapes what we make next.
We make it right
We email you a prepaid return label, so sending it back costs you nothing. Your full refund or flavor swap goes out as soon as it is on its way.
We can promise this because most people never send it back. The few who need to, get it. No questions, no runaround.
30 days from delivery. Limit one guarantee claim per customer per 12 months. Subscription orders are eligible on the first order.
The questions everyone asks, answered straight.
Yes, and it is on us. We email you a prepaid shipping label, so returning it costs you nothing. Your refund is processed as soon as it is on the way back.
Yes, on your first order. After that, skip, pause, or cancel anytime at sub.jivenu.com. No lock-in, ever.
We process it within 3 business days. Your bank usually takes a few more to show it on your statement.
Yes. The 30-Day Money-Back Guarantee covers everything we make.