Love it, or your money back.
Try Jive for 30 days. If you don't love it, we'll refund you. One email to our team gets things started.
Talk to the Jive teamEmail hello@jivenu.com with your order number.
Try it. Love it. Or let us know.
Try it your way.
Find your favorite flavor. Make it part of your day. You've got 30 days from delivery to see how Jive fits.
Send us a note.
Not for you? Email hello@jivenu.com with your order number. A real person will help you with a refund or a flavor swap.
We'll take it from there.
We'll send a prepaid return label and take care of the next steps. Just contact us before sending anything back.
Something arrived wrong?
If your order is damaged, incorrect, or defective, contact us as soon as it arrives. Include your order number so we can help.
Talk to the Jive teamA few useful details
The guarantee covers Protein Hydrator and MicroClear Creatine. Contact us within 30 days of delivery. For Protein Hydrator, the guarantee covers one bag per flavor. Subscription purchases are covered on the first order, with one guarantee claim per customer in a 12-month period.
Our team sends your return instructions and prepaid label. Refunds are processed within 3 business days; your bank may take a little longer to show the credit.
Read our return policy